Training and Quality Coordinator The First Group

The Training Coordinator provides comprehensive coordination and administrative support to the Training and Quality function, with a strong focus on Learning Management System (LMS) administration, training database management, reporting, and logistics. This role ensures the smooth execution of training operations, certification processes, and supports digital learning initiatives across TFG Hospitality.

Key Responsibilities

• Coordinate training sessions, including scheduling, venue arrangements, attendance tracking, and preparation of training materials.
• Administer and maintain the Learning Management System (LMS), including user uploads, course assignments, reporting, troubleshooting, and learner follow-ups.
• Generate and maintain training reports, dashboards, and databases to support departmental KPIs, compliance tracking, and management insights.
• Support the onboarding process through system updates, orientation logistics, and induction scheduling.
• Manage administrative tasks, including ordering training supplies, printing materials, and preparing completion certificates.
• Maintain a central database of all training records, attendance, evaluations, and certifications.
• Liaise with property training teams and departmental trainers to align training calendars and attendance records.
• Manage communication and engagement around training programs (e.g., emailers, posters, intranet updates).
• Monitor completion of e-learning courses and follow up with participants and managers on outstanding requirements.
• Provide general administrative and operational support to the L&D team to ensure effective delivery of all training initiatives.