Account Manager SaaS HR/PeopleTech Platform
Client of Discovered MENA
Employer Active
Posted 5 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
This role manages and grows a portfolio of high-value SaaS clients across the HR and PeopleTech ecosystem. You ll own retention, expansion and customer happiness for a fast-scaling product.
Responsibilities
Client Relationship Ownership
Serve as the primary contact for assigned accounts.
Lead onboarding, adoption planning and ongoing engagement.
Growth & Expansion
Identify upsell and cross-sell opportunities aligned with client goals.
Partner with sales on renewals and commercial discussions.
Customer Success Delivery
Conduct QBRs, performance reviews and usage deep-dives.
Help clients achieve meaningful outcomes with the platform.
Product Partnership
Provide structured product feedback.
Collaborate with engineering and product teams to improve user experience.
Minimum Qualifications
3 5 years in account management or customer success within SaaS.
Strong client handling, communication and organisation skills.
Experience managing multiple enterprise accounts.
Bonus Qualifications
Experience in HR tech, PeopleOps or workflow automation.
Understanding of SaaS success metrics and adoption strategies.
Company Industry
Department / Functional Area
Keywords
- Account Manager SaaS HR/PeopleTech Platform
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Client of Discovered MENA
https://www.discovered.ae/job/account-manager-saas-hr-slash-peopletech-platform-5747688