Client Onboarding Manager GTB Channels Abu Dhabi, UAE

First Abu Dhabi Bank

Job Title
Client Onboarding Manager GTB Channels Abu Dhabi, UAE
Job Description
Client Onboarding Manager GTB Channels Abu Dhabi, UAE

Position Overview
First Abu Dhabi Bank (FAB) is seeking a Client Onboarding Manager to lead the end-to-end onboarding process for Global Transaction Banking (GTB) clients. The role focuses on delivering a seamless digital onboarding experience, accelerating time-to-revenue, and ensuring compliance with risk and operational standards while enhancing customer satisfaction.

Job Details
Location: United Arab Emirates
Location: Abu Dhabi
Industry: Banking / Mortgage Professionals
Function: Customer Support / Client Care
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

What You ll Do

* Manage onboarding for GTB and investment banking clients across complex structures and solutions such as liquidity management, treasury solutions, and VAM
* Lead and mentor a team of onboarding managers, directors, and trainers to deliver best-in-class client onboarding services
* Collaborate with GTB Sales, Product, and Channels teams to improve onboarding efficiency and client experience
* Drive digitization and automation of onboarding processes to reduce turnaround times and increase revenue utilization
* Participate in client meetings, RFP responses, and pre-advisory stages to align onboarding with client expectations
* Ensure compliance with all internal risk standards, audit requirements, and regulatory policies
* Review and refine processes, SOPs, and documentation to minimize failure points and enhance operational efficiency
* Oversee testing, training, and go-live activities for onboarding new channels and products
* Provide management dashboards and MIS reports to track onboarding performance and client engagement
* Coordinate with operations and client services teams for post-implementation support and handovers

Ideal Profile

* Bachelor s degree in Business, Finance, or a related discipline
* 1 3 years of relevant experience in onboarding, client services, or GTB operations
* Strong knowledge of documentation interdependencies across payments, collections, and electronic banking
* Proficient in Microsoft applications with strong organizational and planning skills
* Excellent communication, interpersonal, and problem-solving abilities
* Ability to manage high workloads under pressure while maintaining accuracy and compliance
* Motivated self-starter with strong initiative and a customer-centric mindset

Why Join Us

* Opportunity to work at the UAE s largest financial institution in a growing GTB division
* Play a key role in digitizing client onboarding and improving customer experience
* Exposure to complex banking solutions and high-profile client relationships
* Professional development and career advancement within FAB s global network
* Competitive salary package with tax-free benefits in a leading financial hub