Client Success Manager

Client of Nova Source Technologies

This is a fantastic Client Success Manager opportunity to work with a leading hazard detection software business, driving customer success, satisfaction, and growth across the UAE region.

The Client Success Manager is a remote working role, based in the UAE, with some customer travel required.

As a Client Success Manager, you will be taking ownership of regional client accounts, working alongside sales management to retain and renew customer contract, as well as identifying and driving growth opportunities. Credible experience in enterprise B2B sales and/or account management is essential as Client Success Manager. Arabic and English language skills are required, as the Client Success Manager will be working within an international business environment. The Client Success Manager will have excellent stakeholder management skills, able to negotiate effectively and manage customer relationships. Excellent communication and collaboration skills are critical for the Client Success Manager, working with sales and product teams to ensure continuous improvement.

Key Skills as Client Success Manager:

• Proficient in both Arabic and English language.
• 3+ years experience in an enterprise B2B sales and/or account management role.
• Prior experience working within a SaaS or subscription-based business model.
• Experience within the Oil & Gas industry, especially within Gas Detection, is ideal.
• Proven ability to cultivate strong customer relationships within accounts.
• Able to negotiate effectively and be influential.
• Excellent communication and stakeholder management skills.

This is an exceptional Client Success Manager opportunity, with exciting opportunities to drive regional customer account retention and growth.

Key Skills: Gas Detection, SaaS, Enterprise Sales, Retention, Contract Renewal, Account Growth, Negotiation, Quotations, Continuous Improvement, Stakeholder Management, Remote (UAE)

*PLEASE READ BEFORE APPLYING*

This is a remote working position, in the UAE. You must be able and willing to travel up to 25% for regional customer meetings. Previous experience in an enterprise B2B sales and/or account management role is essential, ideally within the Gas Detection industry.