Genesys Cloud Cx Jobs in Dubai

• 6 - 10 Years
• Dubai - United Arab Emirates (UAE)

Drive AI-powered customer-centric solutions, optimize business processes, define product features, and lead Agile ceremonies across multiple domains.

• 10 - 12 Years
• Dubai - United Arab Emirates

Lead strategic marketing projects, develop customer experience programs, and utilize data-driven insights to enhance marketing effectiveness and stakeholder engagement.

• 2 - 4 Years
• Dubai - United Arab Emirates

Analyze large datasets using SQL, build dashboards with BI tools, and present insights while collaborating with cross-functional teams to improve customer experience.

• 15 - 17 Years
• Dubai - United Arab Emirates

Define customer experience strategy, manage customer journeys, drive insights, lead teams, and enhance satisfaction across retail and hospitality sectors.

• 15 - 17 Years
• Dubai - United Arab Emirates

Lead marketing and customer experience strategy, drive brand growth, manage CRM programs, and collaborate across teams to enhance customer journeys.

• 11 - 15 Years
• Dubai - United Arab Emirates (UAE)

Lead solution architecture for Customer Value Management platform, focusing on data, AI, integration, cloud, and infrastructure with strong communication skills.

• 4 - 5 Years
• Dubai - United Arab Emirates (UAE)

Seeking a Telephony Engineer skilled in Alcatel systems for installation, troubleshooting, and maintenance, with strong VoIP and networking knowledge.

• 5 - 9 Years
• Dubai - United Arab Emirates (UAE)

The role involves optimizing the digital customer journey, enhancing personalization, and managing MarTech integrations to drive engagement and conversion rates.

• 5 - 10 Years
• Dubai - United Arab Emirates (UAE)

Lead customer service operations, ensuring compliance with Global Star Rating standards, while developing teams and optimizing performance metrics in a bilingual environment.

• 2 - 3 Years
• Dubai - United Arab Emirates (UAE)

Handle customer inquiries in Arabic and English, provide solutions, document interactions, and support customer experience initiatives with strong communication skills.

• 2 - 8 Years
• Dubai - United Arab Emirates (UAE)

Responsible for customer service, relationship management, and experience monitoring, requiring strong communication skills and proficiency in customer relationship management t...

• 8 - 10 Years
• Dubai - United Arab Emirates (UAE)

Oversee customer service operations, enhance customer satisfaction, implement strategies, and manage relationships while ensuring effective communication and service quality.

• 2 - 5 Years
• Dubai - United Arab Emirates (UAE)

Assist customers in selecting paints, manage displays, process sales, and support inventory while maintaining strong customer relationships.

• 0 - 3 Years
• Ajman , Dubai , Sharjah - United Arab Emirates (UAE)

Serve as the main contact for customers, resolving issues, documenting interactions, and educating on products while demonstrating adaptability and empathy.

• 3 - 6 Years
• Dubai - United Arab Emirates (UAE)

The role involves executing quality audits, analyzing data, and improving processes while requiring multi-lingual communication and strong coaching skills.

• 5 - 10 Years
• Dubai - United Arab Emirates (UAE)

Conduct workshops to gather requirements, configure SAP CRM modules, lead implementation, integrate with SAP S/4HANA, and provide ongoing support.

• 5 - 10 Years
• Dubai - United Arab Emirates (UAE)

Manage Microsoft Dynamics 365 Marketing, analyze data for insights, execute campaigns, and collaborate across teams to enhance customer engagement.

• 0 - 3 Years
• Dubai - United Arab Emirates (UAE)

Act as primary contact for customers, utilizing customer relationship management software, ensuring satisfaction through problem-solving and strong communication skills.

• 1 - 3 Years
• Dubai , Sharjah , Ajman - United Arab Emirates (UAE)

Handle customer inquiries, manage expectations, collect payments, and ensure a customer-focused approach; requires empathy, problem-solving, and bilingual proficiency.

• 4 - 6 Years
• Dubai , Abu Dhabi , Al Ain - United Arab Emirates (UAE)

Manage retail operations, inventory control, and team leadership while ensuring customer satisfaction and compliance with business strategies and retail KPIs.

• 10 - 15 Years
• Dubai - United Arab Emirates (UAE)

Lead customer excellence initiatives in the insurance sector, focusing on customer service, care, marketing, and Sharia compliance with AI-driven tools.

• 1 - 5 Years
• Dubai - United Arab Emirates (UAE)

Develop and implement CRM strategy, analyze customer data, collaborate with teams, and monitor performance metrics to enhance customer engagement.

• 3 - 5 Years
• Dubai - United Arab Emirates (UAE)

Build and maintain client relationships, implement retention strategies, analyze data for satisfaction, and collaborate across teams to enhance customer experience.

• 0 - 2 Years
• Dubai - United Arab Emirates (UAE)

The role involves customer interaction, problem solving, product knowledge, documentation, team collaboration, and performance compliance with strong communication skills.

• 0 Year
• Dubai - United Arab Emirates (UAE)

Seeking a Female Customer Service Representative to provide exceptional service, maintain records, and enhance customer experience with strong communication and Excel skills.

• 0 - 2 Years
• Dubai , Sharjah - United Arab Emirates (UAE)

Serve as the main contact for customers, utilizing customer relationship management software, ensuring satisfaction through tailored recommendations and team collaboration.

• 3 - 8 Years
• Dubai - United Arab Emirates (UAE)

Manage product listings and customer inquiries, promote products on social media, and utilize AI tools for content creation in e-commerce.

• 5 - 7 Years
• Dubai - United Arab Emirates (UAE)

Lead a diverse team to enhance productivity, manage inventory, improve customer experience, and prepare performance reports in retail management.

• 4 - 7 Years
• Dubai - United Arab Emirates

Analyze marketing data using advanced tools, lead conversational design initiatives, optimize customer experience, and conduct market research for strategic insights.

• 10 - 12 Years
• Dubai - United Arab Emirates

Manage daily operations, lead transitions, enhance client experience, recruit a multicultural team, and drive continuous improvement in luxury service environments.