IT Operations Administrator

PRIVATE

Administer and support daily IT operations across systems, networks, and end-user environments

Monitor infrastructure health, respond to incidents, and escalate issues when required

Manage user accounts, access rights, devices, and permissions across platforms

Provide second-line support to service desk teams and direct user support when needed

Execute routine maintenance, updates, backups, and system checks

Document procedures, incidents, configurations, and changes accurately

Coordinate with vendors and internal teams to resolve technical issues

Support onboarding/offboarding processes from an IT operations perspective

Required Skills & Experience

at least 3 5 years of experience in IT operations, system administration, or infrastructure support

Strong hands-on experience with Windows/Mac environments, networks, and user support

Solid understanding of servers, virtualization, backups, and basic security principles

Experience with ticketing systems and incident management

Ability to troubleshoot methodically under pressure

Clear documentation and communication skills

Strong sense of ownership and operational discipline

Preferred (Nice to Have)

Experience with cloud platforms (Microsoft 365, Azure, Google Workspace, AWS)

Familiarity Modern Managed IT Infrastructures (Switches , WIFI , CCTV , IP Telephony)

Experience in multi-site or fast-paced operational environments