Key Account Manager - Aerospace Al Futtaim Private Company (LLC)

Business Management

• Own the overall growth, operational success, and financial performance of assigned Aerospace Key Accounts.

• Drive proactive coordination with internal departments and customers to maximize efficiencies and strengthen cross-functional collaboration.

• Manage financial performance, including revenue, margins, and cost control, while supporting freight management initiatives within the UAE.

• Develop Aerospace Logistics across UAE and GCC markets and support Air Freight development in satellite offices.

• Lead rate and SLA negotiations in line with internal DOA policies.

• Drive multi-modal transport initiatives (Sea/Air, Air/Sea) within the partner network, especially for Aerospace-related customers.

Strategic Planning and Development

• Actively contribute to annual planning cycles to ensure achievement of daily, weekly, and monthly SLA targets.

• Own and monitor P&L performance and budget control for assigned accounts.

• Develop and implement strategic growth plans for both existing and new business within the BU sector.

• Identify risks and opportunities, leveraging market knowledge to anticipate future trends.

• Utilize appropriate tools and frameworks to achieve short- and long-term business objectives.

• Secure signed SLAs and establish structured operating plans with regular performance reviews.

Supply Chain and Partner Development

• Strengthen supply chain processes to enhance operational efficiency and service excellence.

• Identify and recommend strategic partner relationships and optimized business processes.

• Develop and maintain SOPs to ensure process transparency and system alignment.

• Publish performance dashboards at agreed intervals and conduct structured review meetings with customers.

• Negotiate competitive rates and service levels with customers and suppliers to generate value-added solutions.

• Initiate and manage improvement projects to enhance efficiency, volumes, and mutually beneficial outcomes.

Documentation and Compliance

• Ensure adherence to Freight & Relocation management guidelines when coordinating with international agents and foreign ports.

• Monitor regulatory changes and guide teams to ensure full compliance with government requirements.

• Identify and develop new revenue-generating activities for sustainable growth and margin improvement.

• Manage SLA sign-offs and renewals for all key accounts.

• Maintain the highest service standards and achieve optimal CSAT scores.

• Ensure timely publication of performance dashboards for key accounts.

• Demonstrate expertise in DG handling and certification processes.