People Operations Specialist

Client of Profolio

We are seeking a proactive and detail-oriented People Operations Specialist to join our team at Profolio. This role is essential in ensuring smooth day-to-day operations across HR, client communication, and internal processes.

Responsibilities

• Client Communication:
  • Act as the first point of contact for clients regarding operational inquiries.
  • Address questions related to HR policies, recruitment processes, and payroll issues.
• Recruitment Support:
  • Be the intermediary between the recruitment team and clients to ensure client hiring goals are met and that the team is aligned with client needs.
• Operational Efficiency:
  • Support the Operations Manager in streamlining internal processes.
  • Working closely with the tech team to assist in the automation of employment letters and other documentation.
• System Management:
  • Update the system with necessary information regarding onboarding, offboarding, client payments and payroll adjustments.
  • Educate clients on effectively using the system and provide ongoing support.
• Internal HR:
  • Help maintain up-to-date knowledge of labor laws and compliance requirements.
  • Help in the interviewing process for internal hires at Profolio to ensure a proper cultural fit.
  • Act as the secondary point of contact for employees regarding personnel tasks in the absence of the Personnel Specialist.