Senior Presales Engineer Staff Connect Information Technology Consultants

• Client Engagement & Discovery:
• Engage with prospective clients to understand their business challenges and technical needs.
• Conduct technical workshops and discovery sessions with key stakeholders.
• Solution Design:
• Develop high-level and detailed solution architectures across infrastructure, cloud, networking, cybersecurity, software, or other IT domains.
• Align technical solutions with customer requirements, business goals, and budget constraints.
• Technical Proposals & Presentations:
• Create and deliver compelling technical presentations, proposals, BoMs, and scopes of work.
• Collaborate with sales and delivery teams to ensure accurate and feasible solution development.
• Bid Support:
• Respond to RFPs/RFIs with complete technical documentation.
• Coordinate proof-of-concept and solution demos when required.

AMC Support & Service Design

• Assist in scoping and pricing Annual Maintenance Contracts (AMCs) for hardware, software, and systems integration.
• Design SLA-based service models including preventive maintenance, remote/on-site support, spare parts logistics, and escalation paths.
• Coordinate with internal support teams and third-party vendors to ensure AMC deliverables are clearly defined and achievable.
• Help maintain and renew AMC contracts by identifying upsell or cross-sell opportunities.
• Stakeholder Management:
• Serve as a technical advisor and trusted partner to both internal sales teams and external clients.
• Liaise between sales, engineering, and project management teams to ensure smooth solution delivery.
• Market & Product Expertise:
• Stay current on industry trends, vendor technologies, and competitor offerings.

Maintain certifications and build strong relationships with OEMs and technology vendors