Waiter

Al Khozama Investment

PURPOSE OF DUTY:

Responsible for taking orders and serving food and beverages to guests. Playing an important role in guest satisfaction as they are also responsible for checking on customers to ensure that they are enjoying their meals and take action to correct any problems.

JOB DUTIES AND RESPONSIBILITIES:

OPERATION:
Has a good knowledge of menu and presentation standards.
Provide excellent customer services
Always strive towards best customer satisfaction
Greet customers and present menus
Make suggestions based on their recommendations
Take and serve food/drinks orders following the sequence of service
Up-sell when appropriate
Arrange table settings
Always keep tables clean and tidy
Check products for quality
Deliver checks and collect payments
Cooperate and communicate with all serving and kitchen staff
Adhere to all relevant health department rules/regulations and all customer service guidelines
To observe the Company s rules and procedures and carry out any reasonable request made by their Manager, Supervisor, or the Duty Manager.

ADMINISTRATION:
To permanently follow SOP s, manual and recipes
Ensures compliance with food handling and sanitation standards.
Follows proper handling and right temperature of all food products.
Ensures all equipment in FOH is properly maintained and in working order in accordance with local Health department.
Ensure proper grooming and hygiene standards
To be aware of your responsibilities in respect of Health and Safety at Work, following all procedures in this respect and reporting to management any hazardous situation or accident.
To attend training sessions and team meetings as required and to be involved and contribute to these.

COMMUNICATION:
To ensure and efficient communication in FOH/BOH
To attend daily team briefing
To communicate in a transparent, efficient, and proactive manner through communication tools
Display exceptional behavior to create a positive work environment, and demonstrating a dedicated and professional approach to management
Improves operations by communicating and assisting individuals to understand needs, providing guidance, feedback, and individual coaching when needed.

FINANCE:
To ensure that operational standards are consistently followed

GUESTS RELATION:
Maintain and install strong recognition for regular guests
Create and built strong recognition for new guests

HR & TRAINING:
Properly communicate sensitive and serious issues to appropriate people
To act as a mentor for new joiners
Train & Coach Commis/ runner
Attend internal & External seminar, training, product demonstration

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JOB ROLE SPECIFICATIONS:

Qualifications:

Essential
Excellent guest service skill.
Good knowledge of food and beverage service.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
POS Software knowledge

Desirable
Health & Safety Certification level 1

Experience:

Essential
2-3 years in similar role

Desirable
Previous experience in similar operation type

Skills:

Essential
English Speaking
Software system

Desirable
Arabic Speaking