Wfm Jobs

• 3 - 5 Years
• Cairo - Egypt

Oversee intraday management, lead team of analysts, ensure service level agreements, and possess advanced WFM tool knowledge and real-time decision-making skills.

• 0 - 2 Years
• Cairo - Egypt

Support Workforce Management activities through data analysis, reporting, and scheduling, requiring strong communication and analytical skills, and knowledge of WFM concepts.

• 1 - 6 Years
• Dubai - United Arab Emirates (UAE)

Monitor real-time agent activity, analyze trends, manage schedules, and generate reports to enhance operational efficiency in workforce management.

• 3 - 8 Years
• Abu Dhabi - United Arab Emirates (UAE)

Track employee work hours, maintain timekeeping systems, prepare reports, and coordinate with HR for payroll processing; requires analytical skills and a relevant degree.

• 4 - 8 Years
• Dubai - United Arab Emirates (UAE)

Manage Oracle Fusion HCM modules focusing on Payroll, Core HR, and Performance Management while ensuring compliance and supporting enhancements.

• 2 - 5 Years
• Dubai - United Arab Emirates

Analyze client service agreements, maximize revenue, manage performance, and develop teams in a fast-paced call center environment.

• 2 - 8 Years
• Dubai - United Arab Emirates (UAE)

Seeking a Workforce Management Specialist to optimize forecasting, scheduling, and capacity planning in a Contact Center, requiring strong analytical skills and WFM tool knowledge.

• 8 - 12 Years
• United Arab Emirates - United Arab Emirates (UAE)

Leads call center operating model redesign, performance optimization, and governance while requiring expertise in CRM systems and data analysis.

• 3 - 8 Years
• Cairo - Egypt

The Real Time Analyst monitors service levels, manages queues, and reports performance while requiring call center and workforce management experience.

• 1 - 7 Years
• Egypt - Egypt

Monitor and report performance for multiple clients, manage queues, and ensure schedule adherence with previous call center and workforce management experience required.

• 2 - 7 Years
• Egypt - Egypt

Monitor real-time performance, manage workforce practices, analyze data, and collaborate effectively while possessing strong communication and analytical skills.

• 3 - 5 Years
• Cairo - Egypt

The role involves overseeing workforce management functions, leading teams, ensuring forecast accuracy, optimizing staffing, and managing stakeholder relationships.

• 3 - 4 Years
• Cairo - Egypt

The role involves monitoring service levels, managing schedules, and optimizing staffing in a fast-paced environment using analytical skills and WFM tools.

• 3 - 8 Years
• Dubai - United Arab Emirates (UAE)

The role involves managing contact center technologies, ensuring system reliability, optimizing performance, and collaborating with cross-functional teams to enhance customer ex...

• 1 - 5 Years
• Cairo - Egypt

The role involves designing training materials, analyzing performance gaps, and measuring training effectiveness to enhance customer service teams' operational performance.

• 5 - 6 Years
• Cairo - Egypt

Manage operations and people, ensuring compliance and performance metrics while enhancing customer satisfaction and utilizing resources effectively.

• 5 - 7 Years
• United Arab Emirates - United Arab Emirates

Organize and supervise team operations, provide training, monitor financial performance, implement policies, and enhance customer experience in Contact Centre.

• 1 - 6 Years
• Sharjah , Ajman , Dubai - United Arab Emirates (UAE)

Supervise contact center agents, ensure compliance, manage performance metrics, and foster team development while addressing customer escalations and improving processes.

• 8 - 13 Years
• Riyadh - Saudi Arabia

Execute workforce planning, manage staff scheduling, analyze performance metrics, and provide leadership while ensuring budget management and governance.

• 6 - 10 Years
• Abu Dhabi - United Arab Emirates (UAE)

Develop and implement organizational development frameworks, drive change management, and provide data-driven insights for workforce planning and performance management.

• 15 - 20 Years
• Doha - Qatar

Lead large-scale agriculture production operations, optimize crop yield and cost efficiency, manage workforce, and ensure compliance with agricultural standards.