Account Manager - Individual Contributor

Rolls-Royce

As Account Manager in the Middle East, Africa and Central Asia region, you will be based at our regional hub in Abu Dhabi, UAE. You will be driving customer engagement, integrating teams to ensure efficient delivery of our contracts and using strong commercial acumen to support the delivery the Company s strategic objectives. The role is an incredible opportunity for the right person to gain senior level exposure both internally and externally and operate in a role where you will have immediate influence and make a key impact to long-term customer strategy. The Account Manager is the primary or supporting POC for our airline customer accounts. It is accountable for the customer experience over the product & service lifecycle. The Account Manager may support the VP Customers on Partner & Develop accounts, and/or be solely accountable for a portfolio of Serve & Support accounts. The Account Manager will integrate all aspects of the customer experience and direct the organisation to ensure that expectations are set, met or exceeded. The Account Manager is accountable & responsible for all product & service revenue and cash from their customer portfolio.

Key Accountabilities:

• Define and implement customer account strategies.
• Use the account management process to integrate all aspects of the Rolls-Royce relationship with customers, and direct resources to support the attainment of the account.
• Use the Customer Hub to drive account management discipline.
• Ensure that contracts are administered in a way that is consistent with delivering value to Rolls-Royce, including working with internal stakeholders and subject matter experts to resolve disputes and manage contract risks.
• Ensure accounts are managed in accordance with Compliance and ABCEC policies.
• Deliver Customer account revenue & cash plan and work with the Finance BP to achieve regional targets.
• Manage threats and deliver cash and profit opportunities relative to budget.
• Work with the Sales & Transitions teams in delivering new OE and services sales targets.
• Build Customer relationships and act as the primary interface with Rolls-Royce.
• Keep assigned customers informed and represent their needs and views within Rolls-Royce.
• Foster new airline relationships and grow the Rolls-Royce customer base in your region.
• Develop and maintain airframer customer team relationships to maximise Rolls-Royce opportunities and represent Rolls-Royce at external customer-orientated events and conferences.
• Set and deliver Customer Satisfaction targets.
• Work with Services, Engineering and other relevant parties to ensure customer specific targets are met.
• Drive consistently high customer NPS.
• Review and validate business forecasting inputs for the Customer accounts.
• Responsible for the validation of forecasts, and for the quality of regional inputs.