Key Account Manager Biologics Galderma

The Key Account Manager Biologics is responsible for developing, managing, and growing strategic partnerships with key healthcare accounts to optimize sales and revenue opportunities across the Galderma portfolio.

The role focuses on building long-term, value-based relationships with key stakeholders, identifying growth opportunities within accounts, and ensuring the successful implementation of strategic account plans.

The Key Account Manager collaborates cross-functionally to deliver integrated solutions that enhance patient access, strengthen customer partnerships, and support the company s broader commercial objectives within the biologics and dermatology space.

Responsibilities

Key Account Strategy & Development

• Develop and continuously strengthen strategic relationships with key healthcare accounts to support the company s vision and drive portfolio growth.

• Build and implement strategic account plans aligned with business objectives to maximize account potential and long-term value.

• Lead the development and execution of Joint Business Plans with priority accounts to create mutually beneficial partnerships.

• Identify opportunities to expand collaboration within accounts and enhance portfolio adoption.

Account Management & Business Growth

• Achieve and exceed assigned sales targets, business objectives, and performance KPIs.

• Manage Tier 1 and Tier 2 accounts, building long-term partnerships with key customers and healthcare institutions.

• Analyze account performance through regular reviews of sales data, market trends, and forecasts to identify opportunities for growth and improved efficiency.

• Gather competitive intelligence and market insights to support strategic planning and enhance account performance.

Patient Journey & Stakeholder Engagement

• Map the patient journey within key accounts to identify barriers and opportunities to improve patient access and outcomes.

• Identify and engage key decision-makers, influencers, and stakeholders within accounts.

• Develop comprehensive stakeholder mapping and engagement strategies to strengthen partnerships and drive value creation.

Cross-Functional Collaboration

• Lead cross-functional collaboration across Sales, Medical, Marketing, Market Access, Training, Supply Chain, Finance, and other enabling functions to support account strategy execution.

• Act as the central point of coordination to ensure a unified One Galderma approach toward key accounts.

• Mobilize internal resources effectively to support account growth and customer engagement initiatives.

Strategic Planning & Execution

• Develop clear action plans in collaboration with internal and external stakeholders to achieve account objectives.

• Drive the execution of account strategies while continuously monitoring performance and adapting plans to maximize impact.

Compliance & Governance

• Ensure all interactions with healthcare professionals comply with relevant laws, regulations, and company policies.

• Adhere to the Galderma Code of Ethics, applicable industry codes, and internal standard operating procedures (SOPs).

• Maintain full compliance with internal policies governing customer engagement and promotional activities.

Market & Scientific Expertise

• Maintain strong knowledge of the biologics and dermatology therapeutic landscape.

• Stay informed on market developments, competitor activity, and emerging trends affecting key accounts.

• Ensure strong medical knowledge related to the disease area and the relevant therapies.