Manager - Pre Sales and Solutions Architecture.Bayobab
MTN Dubai Limited
Employer Active
Posted 16 hrs ago
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Gender
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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities
Key Performance Areas:
Core, essential responsibilities / outputs of the position (KPA's)
Input into Operational Planning
• Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
• Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Drive continuous improvement in processes, tools, and systems to enhance efficiency and delivery.
• Ensure timely response to customer solution request in line with Bayobab’s Call to Cash process and OLAs.
Solutions Design & Architecture
• Translate customer requirements into fit-for-purpose, cost-effective solutions.
• Develop feasibility studies, cost models, and documentation (RFPs, proposals, SLAs, Statements of Work).
• Ensure solution governance, technical validation, and timely delivery.
• Prepare, present and maintain technical proposals, high level solution design, KMZ and technical information.
• Coordinate with Off-net 3rd party providers for offnet solutions or pure resell solutions (i.e. Last mile, Backhaul, DIA etc) to gather technical details.
Key accountabilities and decision ownership
• Capture and interpret customer requirements, and design complex and custom solutions to meet customer requirements
• Develop feasibility reports in line with customer requirements
• Build accurate scalable cost models and provide input into pricing strategy
• Identify and document any risks to the solution
• Document solution in RFP responses, proposals and Statement of Works/High Level Designs
• Ensure solutions are deliverable in timeframes committed and have passed all appropriate solution governance.
• Ensure timely response to customer solution request in line with Bayobab’s Call to Cash process and OLAs.
Customer Engagement & Satisfaction
• Build and maintain trusted relationships with internal and external customers.
• Ensure customer issues and requests are resolved within agreed SLAs.
• Proactively identify and convert new solution opportunities to support account growth.
• Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts.
Qualifications
Job Requirements
(Education, Experience and Competencies)
Education:
- Minimum bachelor’s degree in engineering, Computer Science, Information Technology, or related field
Experience:
- Minimum 5–7 years’ experience in solution design, architecture, or presales within the telecommunication space, preferably in the enterprise / wholesale or carrier environment.
- Minimum 3 years in Service & Solution Management with relevant technical experience in the international telecommunication industry preferably in carrier/enterprise business.
- Proven track record in developing and implementing complex customer solutions
- Experience in dealing with working on complex solution for key customers (i.e. OTTs, global carrier customers, MNOs) in a solution design or consultancy role
- Experience working in cross-functional, multinational environments
- Fixed connectivity and submarine cable business experience
- Experience in Account Management (advantageous)
- In-depth knowledge of Fixed Connectivity technologies (i.e. OTN, Satellite, Cloud Networking, Carrier Ethernet, MPLS etc.)
Department / Functional Area
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