Partner Success Associate

Lendo

Key Responsibilities

Partner Relationship Management

• Serve as the day-to-day contact for assigned partners, ensuring seamless communication and support.

• Build strong relationships with partners by understanding their goals, challenges, and business models.

Onboarding & Enablement

• Support the onboarding process of new partners, ensuring a smooth transition into our platform and services.

• Provide training and resources to partners to maximize the use of our fintech products.

Performance & Growth

• Monitor partner performance metrics and identify opportunities to increase engagement and revenue.

• Collaborate with internal teams (sales, product, operations, compliance) to ensure partner success and resolve issues quickly.

Reporting & Analytics

• Prepare regular reports on partner performance, engagement, and revenue contributions.

• Track key metrics (adoption, transaction volume, satisfaction scores, etc.) and highlight risks or opportunities.

• Present insights and recommendations to management to support strategic decision-making.

• Maintain accurate partner records, dashboards, and reporting documentation.

Problem-Solving & Support

• Respond to partner inquiries and troubleshoot challenges related to processes, integrations, or product usage.

• Escalate critical issues to the appropriate internal teams while maintaining partner satisfaction.

Collaboration & Feedback

• Collect partner feedback and share insights with internal teams to improve products, processes, and partner experience.

• Support the development of partner playbooks, FAQs, and best practices to enhance scalability.