Senior Manager - HR Operations and Admin

Dubai World Trade Centre

HR Operations & Administration

• Oversee and ensure timely execution of all HR operational processes across the employee lifecycle, including onboarding, transfers, promotions, and separations.
• Supervise payroll coordination, benefits administration, attendance and leave tracking, and HR reporting activities.
• Oversee the maintenance and organization of employee documents, contracts, forms, and records, ensuring accuracy, accessibility, and confidentiality.
• Coordinate with the IT and Administration teams to ensure smooth office operations, including office equipment, space and infrastructure planning, and workstation allocations.
• Support procurement processes in coordination with the Procurement team to ensure timely completion of HR and office-related requirements.
• Maintain Standard Operating Procedures (SOPs) aligned with group standards, ISO, and quality requirements, ensuring these are communicated, implemented, and regularly updated.
• Measure and monitor operational performance, identifying and implementing process improvements.

Employee Lifecycle, Relations & Performance Management

• Manage and continuously improve the onboarding and offboarding experience, ensuring all administrative and system-related requirements are completed.
• Follow up on new joiners objective setting and ensure closure of performance assessments in systems.
• Oversee and manage the performance appraisal system to drive high performance and accountability.
• Support managers in addressing employee relations matters, ensuring fair and consistent application of policies and procedures.
• Handle confidential employee matters with discretion and professionalism.
• Ensure legal compliance across all HR management areas, including documentation, investigations, and disciplinary processes.

Governance, Reporting & Compliance

• Ensure compliance with local labour laws, group HR policies, and statutory regulations.
• Maintain and update HR policies and procedures in line with legal requirements and best practices.
• Prepare, analyse, and report key HR metrics (headcount, turnover, recruitment, engagement, etc.) to support management decision-making.
• Support business units in developing and executing strategic HR plans aligned with organizational objectives.
• Manage HR audits, risk assessments, and data integrity across HR systems and documentation.

Organizational Management & Other Responsibilities

• Recommend and implement improvements to organizational design, staffing models, and team morale.
• Oversee, refine, and execute HR standards and procedures, leveraging technology to enhance efficiency.
• Maintain and enhance employee benefits programs, including compensation, health insurance, vacation, and expense management.
• Plan, monitor, and appraise HR activities, including management conferences, grievance handling, and counselling of employees and supervisors.
• Undertake additional duties as required by line management to support business and operational requirements.
• Represent HR in cross-functional projects and initiatives as needed.