HR & Payroll BPO Supervisor

Simply Solved

Employer Active

Posted 3 hrs ago

Experience

3 - 5 Years

Job Location

Dubai - United Arab Emirates

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

HR & Payroll Operations

  • Supervise and deliver monthly payroll cycles (inputs, validation, reconciliation, WPS, reporting).
  • Oversee HR administration including onboarding, contracts, master data, leave management, EOSB, and HR compliance tasks.
  • Validate payroll outputs and approvals before client submission.
  • Ensure all deliverables meet SLA timelines and quality standards.
  • Maintain accurate and audit-ready data for all clients.

Client Management

  • Act as the primary liaison for assigned client accounts.
  • Conduct monthly review meetings, issue logs, and performance updates.
  • Understand client processes and adapt workflows to meet requirements.
  • Resolve client escalations professionally and promptly.

Compliance & Governance

  • Ensure compliance with UAE Labour Law, MOHRE regulations, WPS, GOSI (if applicable), and statutory requirements.
  • Maintain regulatory documentation and support payroll audits.
  • Monitor expiry and renewal schedules (visas, contracts, licenses related to HR compliance).

Team Leadership

  • Supervise HR Officers/Payroll Associates and allocate workload.
  • Provide training, coaching, and quality checks.
  • Support new team member onboarding.

Process & System Improvement

  • Utilise HRIS/Payroll tools (ZenHR, Zoho People, Zoho Books, Odoo, internal workflows).
  • Drive automation and continuous improvement initiatives.
  • Monitor integration issues and data accuracy.

Company Industry

Department / Functional Area

Keywords

  • HR & Payroll BPO Supervisor

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Simply Solved

To manage and supervise end-to-end HR and payroll service delivery across multiple client accounts, ensuring accuracy, compliance, and exceptional customer experience.

https://www.careers-page.com/simplysolved/job/RYY76YRX