Restaurant Supervisor Pillars Investment Company

Job Title: Restaurant Supervisor

Location: Jeddah and Riyadh - Saudi Arabia
Department: Operations
Reports to: Restaurant Manager / Area Manager
Industry: Food & Beverage / Hospitality

Job Purpose

To ensure the smooth day-to-day operations of the restaurant by leading the floor team, maintaining service quality, and upholding company standards in customer service, hygiene, and performance.

Key Responsibilities

• Supervise restaurant staff and ensure excellent guest experience.
• Monitor daily operations including opening/closing procedures.
• Handle customer complaints and resolve issues promptly.
• Assist with staff training, scheduling, and performance evaluations.
• Ensure food safety and quality, cleanliness, and hygiene standards are met.
• Coordinate with kitchen and service teams for efficient flow.
• Monitor inventory, place supply orders, and control waste.
• Implement SOPs and assist in audits and internal checks.
• Support marketing campaigns and in-store promotions.

Qualifications & Skills

• Diploma or Bachelor's in Hospitality, Business, or related field.
• 3+ years experience in a similar role in a busy F&B outlet.
• Strong leadership and people management skills.
• Excellent customer service and communication skills.
• Knowledge of POS systems and restaurant software.
• Basic knowledge of food safety standards (HACCP is a plus).
• Fluency in Arabic and English.

Working Hours

• 6 days/week (rotational shifts), including weekends and holidays.