Account Manager

Anyahh Art

ThreatLocker's Account Manager is responsible for, but not limited to:

• Working with the Account Executive and internal team, interfacing with clients and partner agencies to ensure projects are on target with objectives, budget, and schedule.
• Establishing and maintaining a direct relationship with the client and partner agencies through monthly or quarterly meetings.
• Creating client communications relating to purpose, rationale, needs, and due dates.
• Supporting in the pre-sales cycle in deployment of and securing agents and/or licenses purchased by clients. Leading communications efforts with Solution Engineers on reporting on secured licenses.
• Initiating and managing processes related to pricing, invoicing, and budgets, to obtain approvals. Supporting the team in developing new or renewal contracts, and relaying changes to appropriate stakeholders.
• Supporting Account Executive in developing strategic proposals.
• Partnering with Operations and Sales on managing the relationship, issues, and questions of clients/partners.
• Tracking client/partner metrics to understand their success, issues, and growth opportunities.
• Consulting with clientele on product updates and features, and training appropriately.
• Acting as an ambassador of ThreatLocker s mission, brand, and product.
• Escalating customer issues through technical channels, management, and other avenues to ensure issue resolution is reached.