Germen/English GDS Travel Expert

Intouch CX

Provide expert travel support and booking services using Global Distribution Systems (GDS) in both German and English. Amadeus and Saber

• Assist customers with flight, hotel, and car rental reservations, modifications, and cancellations.
• Deliver exceptional customer service via phone, email, and chat, ensuring a seamless travel experience.
• Resolve customer inquiries and issues efficiently, maintaining high satisfaction and retention rates.
• Stay updated on travel industry trends, airline policies, and GDS functionalities.
• Collaborate with team members and other departments to ensure consistent service quality.
• Handle escalated or complex travel requests with professionalism and attention to detail.
• Document customer interactions and transactions accurately in the CRM system.
• Meet or exceed individual and team performance targets, including response time and customer satisfaction metrics.
• Adhere to company policies, data privacy regulations, and industry best practices at all times.

• Minimum of 1 year of experience in a travel-related customer support or booking role.
• Fluency in both German and English, with excellent verbal and written communication skills.
• Proficiency in using at least one major Global Distribution System (GDS) such as Amadeus, Sabre, or Galileo.
• Strong problem-solving skills and the ability to handle complex travel requests.
• Ability to work effectively in an office environment and collaborate with a diverse team.
• Exceptional attention to detail and organizational abilities.
• Customer-centric mindset with a passion for delivering outstanding service.
• Ability to multitask and manage time efficiently in a fast-paced setting.
• Willingness to work flexible hours, including weekends or holidays if required.
• Basic computer literacy and familiarity with CRM or ticketing systems.