Customer Service Supervisor Alessia Couture

Posted on 3 Mar

Experience

5 - 8 Years

Monthly Salary

AED 6,000 - 9,000 ($1,621 - $2,431)

Job Location

Abu Dhabi(Mussafah) - United Arab Emirates (UAE)

Education

Bachelor of Business Administration(Management), Bachelor of Arts(Communication), Any Graduation

Nationality

Any Arab National

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Supervise and monitor daily customer service activities (calls, WhatsApp, email)

  • Ensure timely, professional, and personalized responses

  • Handle escalated complaints and sensitive client matters

  • Coordinate between customer service, operations, and delivery teams

  • Oversee billing, proforma invoices, and discount approvals

  • Maintain accurate records of client communication

  • Train and mentor customer service team members

  • Ensure strict confidentiality of client and brand information


Mandatory Skills

  • Fluent in English and Arabic

  • Strong leadership and team management abilities

  • Excellent professional and diplomatic communication skills

  • Experience managing WhatsApp and telephone-based service channels

  • Strong complaint-resolution and problem-solving skills

  • Knowledge of billing and invoicing procedures

  • Basic understanding of garment care processes preferred

Personal Qualities

  • Mature, responsible, and well-presented

  • Calm under pressure

  • Highly organized and detail-oriented

  • Strong decision-making ability

  • Customer-focused with a service excellence mindset

Desired Candidate Profile

  • Bachelor's degree in Business Administration, Communications, or a related field preferred.

  • Minimum of 5-8 years of experience in customer service, with at least 2 years in a supervisory role.

  • Proven track record of managing a team and driving performance in a fast-paced environment.

  • Background in Luxury retail, Hospitality and Premium garment care / high-end laundry services

  • Experience handling VIP or high-profile clientele is highly preferred


Employment Type

    Full Time

Company Industry

  • Retail

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Client Relations Supervisor
  • Customer Care Coordinator
  • Customer Experience Supervisor
  • Customer Operations Supervisor
  • Client Services Manager

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Alessia Couture

First couture cleaner & high-end dry cleaner in the UAE. We specialize in cleaning and preserving high-end garments and accessories.

https://alessiacouture.com

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