Restaurant Supervisor

Client of Reap HR

Responsibilities

• Supervise and mentor front-of-house staff, including waiters, hosts, and bartenders, ensuring consistent service delivery.
• Manage daily operations, including shift scheduling, staff assignments, and performance monitoring.
• Ensure adherence to food safety, hygiene, and health regulations at all times.
• Handle guest complaints promptly and professionally, turning negative experiences into positive outcomes.
• Monitor inventory levels of consumables and coordinate with the kitchen and procurement teams to prevent stockouts.
• Utilize restaurant management software to track sales, manage reservations, process orders, and generate daily reports.
• Maintain a clean, organized, and welcoming dining environment in line with brand standards.
• Promote the restaurant through active engagement on social media platforms, including content creation and customer interaction.
• Assist in onboarding and training new team members, ensuring they are aligned with service protocols and company culture.
• Collaborate with the management team to implement marketing initiatives, special events, and promotional campaigns.
• Prepare daily and weekly operational reports using Microsoft Word and other reporting tools.
• Ensure compliance with company policies, labor laws, and safety procedures across all shifts.

Requirements

• 1 3 years of proven experience in a restaurant or hospitality setting, with at least 6 months in a supervisory or team lead role.
• Proficient in using restaurant management software (e.g., POS systems, reservation platforms, inventory tools).
• Strong command of Microsoft Word for report writing, documentation, and operational planning.
• Experience managing social media accounts for a restaurant or hospitality brand, including content scheduling and engagement.
• Demonstrated ability to lead, motivate, and develop a team in a fast-paced environment.
• Excellent communication, interpersonal, and conflict resolution skills.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Valid UAE work visa and willingness to reside in provided accommodation.
• High school diploma or equivalent; formal hospitality or business qualification is a plus.
• Knowledge of UAE labor laws and hospitality industry standards.