Service Desk Management Jobs

• 3 - 8 Years
• Abu Dhabi - United Arab Emirates (UAE)

Provide IT support, manage network systems, ensure security, and deliver VIP support while having experience in troubleshooting and asset tracking.

• 3 - 8 Years
• Abu Dhabi - United Arab Emirates (UAE)

Install and maintain IT systems, provide technical support, manage assets, and ensure data security while promoting a positive service culture.

• 2 - 5 Years
• Ajman - United Arab Emirates (UAE)

Provide first-level technical support, troubleshoot IT issues, manage incidents, and ensure customer satisfaction with strong communication and problem-solving skills.

• 2 - 4 Years
• Abu Dhabi - United Arab Emirates (UAE)

Provide primary and secondary IT support, troubleshoot hardware and software, manage campus devices, and assist with user inquiries and network connectivity.

• 3 - 8 Years
• Abu Dhabi - United Arab Emirates (UAE)

Provide IT support, manage network systems, deliver VIP support, and track IT assets with strong networking knowledge and discreet service orientation.

• 3 - 8 Years
• Abu Dhabi - United Arab Emirates (UAE)

Install and maintain IT systems, provide technical support, manage IT assets, and ensure data security while promoting a positive service culture.

• 0 - 1 Year
• Dubai - United Arab Emirates (UAE)

Fluent English-speaking candidates needed for inbound and outbound customer service roles, requiring strong communication, problem-solving skills, and adaptability.

• 2 - 6 Years
• Riyadh - Saudi Arabia

Provide first-line support for incidents and service requests in Data Center Colocation, utilizing ITIL and ITSM practices with strong customer service skills.

• 6 - 10 Years
• Riyadh - Saudi Arabia

Lead the Service Desk team in delivering customer support, managing incidents, and ensuring SLA compliance with expertise in ITIL and service operations.

• 2 - 5 Years
• Dubai , Abu Dhabi , Sharjah - United Arab Emirates (UAE)

Maximize revenue by promoting services, ensuring customer satisfaction, managing appointments, and streamlining communication between customers and technicians.

• 2 - 8 Years
• Algiers - Algeria

Provide technical support for hardware, software, and network issues, manage IT assets, and ensure compliance with service level agreements.

• 1 - 3 Years
• Abu Dhabi - United Arab Emirates (UAE)

Handle inbound and outbound calls, resolve customer complaints, and document interactions using CRM software while ensuring customer satisfaction and retention.

• 2 - 3 Years
• Sharjah - United Arab Emirates (UAE)

Responsible for technical support, system administration, troubleshooting, social media marketing, and web design, requiring strong problem-solving and multitasking skills.

• 1 - 3 Years
• Abu Dhabi - United Arab Emirates (UAE)

Manage service requests and incidents, provide technical support, maintain documentation, oversee IT asset lifecycle, and require a Bachelor's degree in IT.

• 3 - 6 Years
• Dubai - United Arab Emirates (UAE)

Serve as the first contact for customers, manage incidents, ensure ITIL adherence, and possess ITIL certification and technical support skills.

• 0 - 2 Years
• Dubai - United Arab Emirates (UAE)

Provide first-level technical support, troubleshoot issues, configure desktops, and assist users while ensuring compliance with IT processes and safety regulations.

• 0 - 5 Years
• Cairo - Egypt

Responsibilities include customer service in German, requiring strong communication skills, problem-solving abilities, and proficiency in German language at B2 level.

• 0 - 5 Years
• Dubai - United Arab Emirates (UAE)

Provide IT support, troubleshooting hardware and software, with strong customer service skills, and willingness to travel and work shifts.

• 3 - 7 Years
• Abu Dhabi - United Arab Emirates (UAE)

Handles customer enquiries and complaints through various channels, requiring fluent Arabic and English, with strong communication and problem-solving skills.

• 1 - 6 Years
• Al Kuwait - Kuwait

Provide front-line customer service desk support, troubleshoot technical issues, and maintain certifications while ensuring excellent customer service skills.

• 0 - 5 Years
• Giza - Egypt

Deliver 24/7 digital support by resolving technical and account management queries, ensuring customer satisfaction and adherence to service levels.

• 1 - 3 Years
• Cairo - Egypt

Responsible for providing IT support, managing procurement processes, and maintaining vendor relationships while ensuring compliance and operational efficiency.

• 0 - 2 Years
• Cairo - Egypt

Provide excellent customer service by handling requests, diagnosing technical issues, and logging incidents while demonstrating fluency in German and English.

• 0 - 5 Years
• Muscat - Oman

Manage guest communications, process requests, ensure satisfaction, and maintain professionalism while adhering to company policies and supporting team goals.

• 3 - 7 Years
• Dubai , Sharjah - United Arab Emirates (UAE)

Provide first-line IT support, manage incident tickets, ensure SLA compliance, and possess strong communication skills with ITSM tools knowledge.

• 2 - 7 Years
• Fujairah - United Arab Emirates

Provide frontline IT support, resolve incidents, assist users, and ensure satisfaction while managing tickets and documenting solutions in a shift-based environment.

• 3 - 6 Years
• Sharjah - United Arab Emirates (UAE)

Provide first contact IT support, diagnose issues, document interactions, escalate complex problems, requiring a degree in IT and customer service experience.

• 2 - 4 Years
• Dubai - United Arab Emirates (UAE)

Provide first line technical support, manage trouble tickets, and ensure 24/7 availability while possessing strong communication and troubleshooting skills.

• 1 - 6 Years
• Giza - Egypt

Provide first-line IT service desk support, manage incidents and requests, collaborate with stakeholders, and ensure effective service delivery in a dynamic environment.

• 3 - 5 Years
• Dubai - United Arab Emirates

Provide second and third line technical support, troubleshoot Microsoft 365 issues, and assist with customer onboarding and infrastructure projects.