Administrative Assistant

IHG Hotels & Resorts

Job Details
Country: UAE
City: Dubai
Industry: Hospitality / Hotels
Function: Administrative / Clerical
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

* Greet and assist visitors, guests, and callers while directing inquiries to appropriate personnel
* Compose, format, and distribute correspondence, reports, and meeting notes accurately and efficiently
* Prepare presentations and documents for the General Manager and leadership team
* Maintain organized paper and electronic filing systems for records and communication
* Attend meetings, prepare minutes, and follow up on agreed actions
* Monitor guest feedback through online platforms and coordinate timely responses
* Conduct internal quality checks and audits to ensure brand and service standards are met
* Collaborate with the Sustainability team to support Earth Lab initiatives and local community programs
* Prepare audit reports, track progress on improvement plans, and assist in pre-opening readiness activities
* Promote Six Senses culture of wellness, responsibility, and authentic hospitality in daily interactions

Ideal Profile

* Diploma or degree in Hospitality Management or related field preferred
* Minimum of one year of experience as an Administrative Assistant in a resort or luxury hotel
* Two to three years of experience in quality assurance, guest experience, or rooms division roles preferred
* Strong organizational and communication skills with high attention to detail
* Proficient in Microsoft Office Suite, especially Excel and PowerPoint
* Familiarity with guest feedback tools such as ReviewPro, Medallia, or TrustYou
* Fluent in English; additional languages are an advantage
* Analytical mindset with the ability to manage multiple tasks efficiently

Skills Set

* Office administration and documentation
* Quality assurance and audit coordination
* Guest feedback analysis and reporting
* Sustainability and community engagement support
* Communication and presentation skills