Sales Manager (Video Training)

Classera

Key Responsibilities

Account Management & Relationship Building

• Act as the primary point of contact for enterprise clients in the Riyadh region.
• Build and maintain trusted relationships with L&D heads, HR directors, digital transformation managers, and senior executives.
• Conduct regular business reviews, performance reports, and strategic planning sessions to ensure client satisfaction and platform value.

Client Growth & Retention

• Identify and execute upsell and cross-sell opportunities including premium training content, analytics modules, or additional licenses.
• Manage renewals and contract expansions, ensuring long-term retention and high client engagement.
• Partner with Customer Success and Implementation teams to ensure seamless onboarding, adoption, and measurable outcomes.

Solution Alignment & Advisory

• Understand each client s learning and development objectives and position the platform as a key enabler of their training strategy, compliance programs, or digital learning roadmap.
• Stay current with trends in corporate learning, AI-driven video training, and e-learning analytics, translating these insights into actionable client recommendations.

Reporting & Territory Oversight

• Maintain detailed and accurate CRM records including forecasts, account health, and expansion opportunities.
• Provide regular updates to the sales leadership team on performance, pipeline status, and risk management.
• Monitor competitive activity and evolving training needs within the Saudi enterprise market.