Senior Customer Success Executive

A2Z Media - MENA

Employer Active

Posted on 28 Nov

Experience

3 - 7 Years

Job Location

Riyadh - Saudi Arabia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Lead and oversee the full lifecycle of client accounts, ensuring exceptional service and measurable business results.

Act as the main strategic point of contact to clients, offering expert recommendations that align with their digital marketing goals.

Develop and drive advanced client strategies, including performance improvement plans, optimization roadmaps, and growth opportunities.

Ensure the consistent delivery of high-quality outputs by coordinating with cross-functional teams (paid media, content, performance, creative, etc.).

Provide insights and feedback to enhance campaign performance, client experience, and agency processes.

Set clear objectives, KPIs, and timelines for each client to ensure targets are met or exceeded.

Mentor and support junior team members by reviewing deliverables and guiding them on best practices.

Identify potential challenges or risks and proactively resolve them to maintain healthy client relationships and retention.

Desired Candidate Profile

3-4 + years of agency experience, with a strong track record in Client Servicing or Customer Success.

Hands-on experience in Digital Marketing and Paid Media (Google, Meta, TikTok, etc.).

Proven ability to manage and grow strategic accounts, with strong analytical and performance-driven thinking.

Excellent communication and presentation skills in English and Arabic.

Strong leadership, problem-solving, and client negotiation skills.

Previous experience with the GCC market is a strong advantage.

Company Industry

  • Advertising
  • PR
  • Event Management

Department / Functional Area

  • Marketing
  • Brand Management
  • Marketing Research
  • Digital Marketing

Keywords

  • Senior Customer Success Executive

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A2Z Media - MENA

https://app.zenats.com/en/public_job/KwIlG0ov8VLYssdODF3yzw