SLA Solutions Expert

Keeta

Posted on 22 Oct

Experience

1 - 3 Years

Job Location

Riyadh - Saudi Arabia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

1. Design multi-objective optimization strategies adapting to business phases (e.g., prioritizing fulfillment experience with cost constraints in early stages) to enhance rider efficiency and maintain SLA competitiveness.

2. Lead Middle East fulfillment solutions by developing country-specific strategies based on local SLAs, validating through experiments, and scaling successful models across regions.

3. Manage timeliness metrics including rider assessment systems and load balancing, designing incentive rules to ensure cost-effective, user-perceivable delivery performance.

4. Optimize rider app interactions by translating complex strategies into actionable guidance, reducing cognitive load through intuitive interfaces 1. Build trusted cross-functional collaboration with Product/R&D teams, establishing mechanisms to align all stakeholders on objectives and rationale.

5. Utilize SLA/metric design expertise to develop service standards based on customer perception and competitive analysis.

6. Break down complex issues into high-credibility conclusions; result-driven; collaborate with frontline teams to turn insights into fulfillment optimizations.

Desired Candidate Profile

1. Analyze business data to spot opportunities and optimize performance through scheduling and evaluation strategies, combining analytical skills with business insight and judgment.

2. Fluent English for work; strong cross-cultural adaptability and sensitivity; thrive in multicultural environments.

Company Industry

  • FMCG
  • Foods
  • Beverages

Department / Functional Area

  • Corporate Planning
  • Consulting
  • Strategy
  • M&A

Keywords

  • SLA Solutions Expert

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Keeta

https://zhaopin.meituan.com/en/jobs/detail?id=3855640007